🚚 Shipping Information

Processing Time

• We usually pack within 24 hours on business days, followed by courier delivery time.

• Special/custom orders may require additional time — this will be arranged directly with you via inbox/email.

Delivery & Carriers

• We ship using Canada Post and UPS.

• Estimated delivery time: 2–10 business days, depending on location (GTA → Ontario → other provinces).

• We ship worldwide; however, international orders require pre-order arrangements as checkout for overseas shipping is not automated.

Shipping Costs

• We offer flat-rate shipping Canada-wide, subject to change without notice based on courier rate increases.

• Tracking information is automatically sent to customers once the order is processed.

Delays & Responsibility

• Please note that delays caused by postal services, strikes, transport interruptions, weather, or other external circumstances are out of our control.

• In case of a lost parcel, we will file a refund claim ticket with the courier on your behalf and re-process your order once confirmed.

📦 Returns, Refunds & Warranty

We do our best to make sure you love your Nice Knots piece. Due to the handmade nature of our products:

• Returns are accepted only when there is a manufacturing issue.

• If an item arrives damaged or flawed, email us at niceknotscreations@gmail.com with photos and your order number — we will gladly help.

Warranty

• We offer a 1-year warranty for manufacturing defects.

• If an issue arises within one year, we will receive the piece back for free inspection/repair.

• After one year, repair services may be available — in that case, you pay round shipping, and we will fix it for a small fee.

What the Warranty Does Not Cover

• Damage due to misuse, improper handling, or cleaning methods.

• Using strong soaps, chemicals, or placing the piece in a washing machine.

• Normal wear and tear.

We include care recommendations — please follow them to keep your piece beautiful.

Refunds

Refunds are granted only in specific situations:

• If the item ordered is not available due to an inventory error, you may choose a different colour option.

• If no alternative is wanted, a refund will be issued in the original payment method.

📩 How to Process a Warranty Claim

Email: niceknotscreations@gmail.com
Include: order number + photos (if damaged/defective)

We’ll take care of you as quickly as possible. 🤍

Team NiceKnots,

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